Last updated 3 October 2026.
A siseo report is produced for your website as soon as you pay, so most of the cost of making it is spent straight away. That is why we don’t offer refunds simply for a change of mind. But if something goes wrong on our side, we’ll put it right.
We refund in full when
- your report can’t be produced, for example because your site blocked our crawler during the full scan and we can’t resolve it together;
- something in your report is materially wrong because of a fault on our side, and we can’t correct it;
- you were charged more than once for the same report.
If you are unhappy for another reason, tell us within 14 days of buying. We read every request and treat it fairly.
How to ask
Email support@siseo.io from the address on your account, with your order number and what went wrong. If we can fix the report instead, we’ll offer that first; the choice is yours.
What happens next
Refunds go back to the payment method you used, through the same payment provider. Your bank or card provider decides how long it takes to appear. Once a report is refunded, it is removed from your account.